DCL is fully engaged in meeting the needs of customers worldwide. We strive to adapt to ever-changing needs through a caring and responsive approach to achieve complete customer satisfaction.
DCL values every customer relationship which is fostered by the following commitments:
- To satisfy our customers’ needs and expectations through our products, services and open communications;
- To comply with applicable requirements including legal, contractual and stakeholder obligations;
- To demonstrate continual improvement (Plan, Do, Check, Act – PDCA Cycle) of our products, processes and services;
- To gain insight and improve the level of customer satisfaction
Through these efforts and the maintenance of our Quality Management System, DCL Corporation will continually improve customer satisfaction, performance and sustainable development.
|1 November 2020||Chuck Herak, CEO||Revision 19|