DCL Corporation is committed to providing accessible customer service in a way that respects the dignity, equality and independence of people with disabilities. We are committed to compliance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Accessibility Standard for Customer Service.
Our Customer Service Policy and Plan (the “Policy and Plan”) will be available, upon request, in a format that recognizes the disability of the individual requesting the policy.
DCL Corporation is committed to giving people with disabilities the same opportunity, the same services, in the same place and in a similar way as other members of the public. We will ensure equality of access by implementing this Policy and Plan and by considering requests for personal accommodations not already outlined in this Policy and Plan.
Our goods and services will be provided in a manner that respects the dignity and independence of persons with disabilities, taking into account the needs of those persons.
We will ensure that appropriate staff members are trained and familiar with the various assistive devices that may be used by customers with disabilities while accessing our facilities. We will also allow people to use their own personal assistive devices when accessing our facilities to purchase goods or services of DCL.
We will communicate with people with disabilities in ways that take into account their disability, and will ensure that to the extent reasonable we will seek input of people with disabilities as to how they wish us to communicate with them.
A person with a disability who is accompanied by a service animal will be allowed to have the animal accompany them on our premises. Service animals are allowed on the parts of our premises that are open to the public.
A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.
Notice of Temporary Disruption of Services
In the event of a planned or unexpected disruption to services or facilities for customers with disabilities a notice of disruption will be posted at the entry way of our facility, as early as is reasonably feasible, stating the approximate duration of disruption.
Training of Staff
The Company will provide training to employees who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:
- Directors and Officers
- Receptionists and their temporary replacements
- Executive Assistants
- Procurement staff
- Human Resources staff
- Staff who deal with customers and/or contractors
Training of staff will include:
- An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
- The Company plan related to the customer service standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the assistance or a service animal or a support person.
- How to use the assistive equipment available on-site that may help with providing service to people with disabilities.
- What to do if a person with a disability is having difficulty in accessing the Company’s facilities.
Staff will also be trained when changes are made to the Company’s Plan.
For customers who wish to provide feedback on the manner in which the Company provides goods and services in an accessible way, or to request communication in an accessible format, please contact the DCL Corporation Accessibility Officer by phone at 416-791-4204, by e-mail at firstname.lastname@example.org or by mail at:
ATTN Human Resources
700-515 Consumers Rd
Toronto, ON M2J 4Z2