Effective Date: April 2020
Please click on one of the links below to learn more about the ways in which we collect and use your personal information.
- Sources of Personal Information
- Information we collect by Automated Means
- Use of Personal Information
- Sharing of Personal Information
- How we Protect Personal Information
- Your Choices
- Access to and Correction of your Personal Information
- Personal Information Transfers
- How to Contact Us
We may obtain certain personal information (such as your name and business contact information and related details) when you choose to provide them through our Site. The types of information we may obtain include:
- business contact information (such as name, title, company, postal address, email address, skype name and mobile or other phone number);
- username and password to access DCL™ products online; and
- business account number.
In addition, when you visit our Site, we may obtain certain information by automated means, such as cookies. The information we obtain in this manner includes IP address, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken on our site, and dates and times of Site visits. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. Through these automated collection methods, we obtain “clickstream data,” which is a log of content on which a visitor clicks while browsing a website. As the visitor clicks through the website, a record of the action may be collected and stored. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all of the features of our Site.
We may use third party web analytics services on this Site, our social media platforms, or our social media pages or mobile applications, such as Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the Site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the Site. You may deactivate the ability of these analytics services to analyze your browsing activities on this Site. To learn more about Google Analytics, and to exercise your choice with respect to their collection of information on this Site, you can download the browser add-on for the deactivation of Google Analytics provided by Google at: http://www.google.com/intl/en/analytics/privacyoverview.html
We may use the personal information we obtain through the Site to:
- Create and manage your online account;
- offer and provide products to you;
- communicate with you about, and administer your participation in, surveys, events, programs, promotions and other offers;
- display content on our Site;
- respond to and communicate with you about your inquiries and requests and provide information you request;
- provide product support;
- process claims we receive in connection with our products;
- operate, evaluate and improve our business (including developing new products; enhancing and improving our products; managing our communications; analyzing our products; performing data analytics; and performing accounting, auditing, billing reconciliation and collection activities and other internal functions);
- perform data analysis and other analyses and processing (including market and consumer research, trend analysis, financial analysis, anonymization, encryption and tokenization of personal information);
- protect against, identify and prevent fraud and other criminal activity, claims and other liabilities; and
- comply with and enforce applicable legal requirements, relevant industry standards and our policies.
In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customizing our users’ visits to our Site, (ii) delivering content tailored to our users’ interests and the manner in which our users browse our Site, and (iii) managing our business. We also use this information to help administer our Site, identify users of our Site, and gather demographic information about our users. We use clickstream data to determine how much time users spend on web pages of our Site, how users navigate through our Site, and how we may tailor our Site to better meet the needs of our users.
We also may use the information in other ways for which we provide specific notice at the time of collection.
We do not sell or otherwise disclose personal information we collect about you, except as described here.
We may share your personal information with service providers who perform services on our behalf based on our instructions. When we engage service providers to store or process personal information, our policy is to have in place contractual provisions with those service providers limiting the purposes for which the information is being transferred to them and stipulating security requirements for that information. We do not authorize these service providers to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. Examples of these service providers include entities that fulfill orders, and provide web hosting and marketing services. We may also share your personal information with other third parties with your consent. In addition, we may disclose information about you (i) if we are required or permitted to do so by applicable law or legal process, (ii) to law enforcement authorities or other government officials (which may include lawful access by Canadian, US or other foreign governmental authorities, courts or law enforcement agencies), or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual fraudulent or illegal activity.
We also reserve the right to transfer personal information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation), including as part of the due diligence process.
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.
For example, DCL™ restricts the access to your personal information to those employees directly administering your service. We also train and educate our employees on all personal information-related security measures and protocols. We employ physical and technological security measures, as well as security-related administrative policies to appropriately protect your personal information as effectively as possible.
We retain personal information as long as is required for the purposes identified when you provided the personal information, and for any new purposes identified by us and consented to by you, unless a longer retention period is required or permitted by law.
You can opt-out of receiving promotional email from us by following the opt-out or “unsubscribe” instructions provided in your email or other message, or by contacting us as set out below. Please note that you will continue to receive transactional and account-related electronic messages from us.
If you have any questions regarding our policies and practices relating to transfer of personal information, please contact us as specified in the How to Contact Us section.
DCL Corporation Attention: Caitlin Inwards 515 Consumers Road Suite 700 Toronto, Ontario, Canada M2J 4Z2 Phone: +1 (416) 791 4200 • Fax: +1 (416) 497 5198 Toll Free (Can./U.S. only): +1 800 387 7211